From Lincoln Archives President, Bill Palisano

2022 – really ending with a 'Bang'!

I’ve successfully gotten back into my office for the first time in almost a week. The ‘Blizzard of ’22’ really unleashed havoc on WNY. Living in Hamburg (just inside the heavy snow band), I’m quite used to heavy, heavy snowfall, whiteouts, and blizzard conditions. But the last 30 days have brought three (3) serious snow events to the region. And, ‘the Blizzard’ was area wide. Operating became dangerous, and we got all equipment, client information and personnel back to our facilities and secured well before the storm hit. And most importantly, we got all team members home safely. Now, we’re digging out, making plans and preparing to move forward in 2023.

Now, 2022 was a good year for us. It was not an easy year, but a good one. We saw ‘cooling off’ demand in some of our business lines and extreme growth in other ones. Being diversified and continuously looking for new, relevant services has been and is probably one of our best, most successful strategies. As many other businesses, owners and managers know – finding and retaining quality team members has never been more challenging. The biggest challenge that limited our growth this year was finding new, quality employees. We have plenty of equipment, machinery, systems in place to handle more demand; at times - more capacity than we had available qualified, trained people. While we strive to never turn away or delay bringing in new clients and business, there were a few times this year that we had to. This was unprecedented in our 30-year history. My grandfather used to say, regarding owning & running a business: “If you don’t have problems, you really don’t have a business.” That hit home in ’22. Ultimately, we are loyal first to our existing, recurring and repeat clients. When push comes to shove that’s how we roll. Loyalty breeds loyalty, and we have clients still with us for 10, 20 and even 30 years.

For 2023, we’ve already been recruiting to grow our team (and capacity). We have plans for enhancing existing service offerings, and adding related services (especially in our Cyber-Security Operations). We’ll be opening a whole new Division to service an entirely new business segment (news to be released in a few months). Through it all, we will continue to support and participate in our local communities.

If you are a client – thank you for your trust, confidence and your business. Thank you for supposting our local, fourth generation - family owned & operated company. If you’re considering us as a trusted partner in 2023, I thank you, as well. Let’s start that conversation. We stand ready to support you.

William T. Palisano
CISSP - President

Lincoln Archives, Inc.  /  LACyber

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