FAQ’s

Yes.

Yes. We also do background checks - plus our employees are insured.

No. There is no smoking allowed in any Lincoln facility. For security measures, we have a dry sprinkler system, monitored and alarmed 24x7. Lincoln also has smoke and heat detection devices that are separate from our fire suppression system.

For destruction of documents from your storage account - please contact your account representative for more details. We never, ever destroy your records without your expressly written permission.

Yes, we have a variety of audit rooms on site which can be rented by the hour, day, week, month or year. 

Yes, we have multiple audit rooms which can be rented. We do have capacity limits, contact your account representative for more information.

Normal turnaround time is typically next day when orders are submitted before 3 p.m. the previous day. We have rush deliveries available (for an extra charge) which are delivered within 2 hours.

Yes, our tape storage vault is climate controlled within narrow margins for temperature and humidity. It is also monitored and recorded.

Normal turn-around time is typically same day or next day; depending on your location. Emergency deliveries are generally performed within 1-2 hours.

All storage vaults are locked at all times. Each vault requires the use of one of the following: a key, key card, key punch security code or key fob to gain access. Visitors must use a lobby phone to call our office for escort through a security door to our reception area. There are two more locked security doors to get to any storage vault. All building and perimeter areas are monitored and recorded via our video surveillance system. No one gets near or inside our building without being seen and recorded.

We have a fully bar coded web based tracking system. We scan container bar codes, even document bar codes when retrieving or filing information. Your user account provides tracking and reporting of your inventory, activities, audit trails, destruction reports, etc.

Our storage facility is a hardened structure, designed to withstand the severest storms. All storage is done at least 16 feet above street level.

You'll simply log into your account, access a report entitled "Container Expiration by Date," and type in a destroy date. The system will then list all containers available to be destroyed after that day. You simply click on the ones you want, print the report, sign it and fax it to us (we need your signature - we never, ever destroy without your written authorization). We'll pull the containers, shred the documents and issue a "Certificate of Destruction" certifying complete, confidential destruction of your information.