Need To Contact Us?

For most questions or inquires, you may phone our main office at (716) 871-7040 Monday through Friday 9:00 am to 5:00 pm.
You may also FAX documents to us at (716) 362-9760.

If you require a RUSH ORDER DURING NORMAL BUSINESS HOURS
DO NOT ORDER VIA WEB SERVER ORDERING SYSTEM. DO NOT FAX OR EMAIL THIS TYPE OF REQUEST EITHER. WEB ORDERS, FAXES AND EMAILS ARE PROCESSED IN A BATCH MODE, AND NOT NECESSARILY PROCESSED IMMEDIATELY.

Please phone in your request to (716) 871-7040.

Make sure you are on our Records Access Authorization Form (on file).
Instruct our operator that you are a client and that you have a RUSH ORDER.
Identify yourself and give your company name and your security code.
Give our records manager your request.

RUSH ORDER INSTRUCTIONS: AFTER HOURS:
If you require a RUSH OR EMERGENCY ORDER OUTSIDE OF NORMAL BUSINESS HOURS
DO NOT ORDER VIA WEB SERVER ORDERING SYSTEM.
DO NOT FAX OR EMAIL THIS TYPE OF REQUEST EITHER.
WEB ORDERS, FAXES AND EMAILS ARE PROCESSED IN A BATCH MODE, AND NOT NECESSARILY PROCESSED IMMEDIATELY.
DO NOT CALL OUR MAIN OFFICE TELEPHONE NUMBER.

We have an on-call client service representative, They can be reached 24x7 at:

716-328-0586.